Capsules

This Shipping Policy explains how Great Britain Nutrition (“we”, “us”, “our”) processes and delivers orders placed through our website. By ordering from us, you agree to the terms below.

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## Processing Times
- Orders placed before 1:00 PM (UK time), Monday–Friday, are usually dispatched the same day.
- Orders placed after 1:00 PM or on weekends/public holidays will be processed on the next working day.
- During busy periods (e.g., product launches, sales), dispatch may take up to 2–3 working days.

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## Shipping Rates & Delivery Times

### UK Mainland
- Standard Delivery (2–4 working days) – Free on orders over £40; £3.99 on orders under £40.
- Express Delivery (1–2 working days) – £5.99.
- Courier: Royal Mail, DPD, or other tracked services.

### UK Highlands, Islands & Northern Ireland
- Delivery may take an additional 1–2 working days.
- Surcharges may apply for certain postcodes (calculated at checkout).

### International Shipping
- We ship to selected countries worldwide.
- Shipping costs are calculated at checkout based on weight, size, and destination.
- Estimated delivery: 5–10 working days depending on destination and customs clearance.
- All international orders are shipped via tracked services.

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## Customs, Duties & Taxes
- For deliveries outside the UK, local customs duties/taxes may apply.
- Customers are responsible for paying any applicable import fees.
- We are not liable for delays caused by customs.

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## Order Tracking
- Once your order is shipped, you’ll receive an email with tracking information.
- You can also log into your account to view your order status.

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## Delivery Issues
- If your order hasn’t arrived within the expected timeframe, please contact us at info@greatbritainnutrition.com with your order number.
- Missing parcels must be reported within 14 days of the estimated delivery date.
- If tracking shows “delivered” but you have not received the parcel, check with neighbours or your local delivery office before contacting us.

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## Address Accuracy
- Please ensure your delivery address is correct at checkout.
- We are not responsible for delays or losses caused by incorrect/incomplete addresses provided by the customer.

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## Damaged or Missing Items
- If your order arrives damaged or incomplete, contact us within 48 hours of receipt with clear photos of the packaging and items.
- We will investigate and, if applicable, arrange replacements or refunds.

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## Returns & Exchanges
- For details on returns and exchanges, please see our Returns Policy.

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## Contact Us
For questions about shipping, email info@greatbritainnutrition.com or write to:
Great Britain Nutrition – 30-32 Knowsley street – Manchester – M8 8HQ – United Kingdom