Great Hydro Mass

This Shipping Policy explains how Great Britain Nutrition (“we”, “us”, “our”) processes and delivers orders placed through our website. By ordering from us, you agree to the terms below.

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## Processing Times
- Orders placed before 1:00 PM (UK time), Monday–Friday, are usually dispatched the same day.
- Orders placed after 1:00 PM or on weekends/public holidays will be processed on the next working day.
- During busy periods (e.g., product launches, sales), dispatch may take up to 2–3 working days.

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## Shipping Rates & Delivery Times

### UK Mainland
- Standard Delivery (2–4 working days) – Free on orders over £40; £3.99 on orders under £40.
- Express Delivery (1–2 working days) – £5.99.
- Courier: Royal Mail, DPD, or other tracked services.

### UK Highlands, Islands & Northern Ireland
- Delivery may take an additional 1–2 working days.
- Surcharges may apply for certain postcodes (calculated at checkout).

### International Shipping
- We ship to selected countries worldwide.
- Shipping costs are calculated at checkout based on weight, size, and destination.
- Estimated delivery: 5–10 working days depending on destination and customs clearance.
- All international orders are shipped via tracked services.

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## Customs, Duties & Taxes
- For deliveries outside the UK, local customs duties/taxes may apply.
- Customers are responsible for paying any applicable import fees.
- We are not liable for delays caused by customs.

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## Order Tracking
- Once your order is shipped, you’ll receive an email with tracking information.
- You can also log into your account to view your order status.

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## Delivery Issues
- If your order hasn’t arrived within the expected timeframe, please contact us at info@greatbritainnutrition.com with your order number.
- Missing parcels must be reported within 14 days of the estimated delivery date.
- If tracking shows “delivered” but you have not received the parcel, check with neighbours or your local delivery office before contacting us.

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## Address Accuracy
- Please ensure your delivery address is correct at checkout.
- We are not responsible for delays or losses caused by incorrect/incomplete addresses provided by the customer.

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## Damaged or Missing Items
- If your order arrives damaged or incomplete, contact us within 48 hours of receipt with clear photos of the packaging and items.
- We will investigate and, if applicable, arrange replacements or refunds.

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## Returns & Exchanges
- For details on returns and exchanges, please see our Returns Policy.

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## Contact Us
For questions about shipping, email info@greatbritainnutrition.com or write to:
Great Britain Nutrition – 30-32 Knowsley street – Manchester – M8 8HQ – United Kingdom